If you think your accountant isn’t doing a good job, the key questions to ask are:

• Do you have to chase them to get work done or hit deadlines?

• Does your last set of filed accounts match the numbers in Xero or Quickbooks?

• Is your bookkeeping accurate?

• Is your payroll accurate?

• Are your VAT returns, Annual Accounts and Corporation Tax returns filed on time?

If the answer to any of these questions is no, then the chances are that your accountant could be doing a better job, and this is an indicator to perhaps switch to someone else who can do it better. Novabook gives you direct access to an accountant, trained at the likes of PwC and Deloitte, who ensures that your filings are submitted on time and accurately every time. Novabook can provide bookkeeping services for £22/month. Their team is proactive and makes sure that you’re ahead of the curve rather than behind it. 

Before signing up with an accountant, looking up the accountancy firm on Google Reviews or Trustpilot is a good way to see if their current clients are happy, and indicates if there are consistent problems with their service. Novabook is rated five stars on Google and Trustpilot - their accountants are praised for being knowledgeable, highly responsive and providing a great service.

FAQs

How quickly should my accountant respond to me?

• Your accountant should be able to reply within the same day whenever possible, either with a resolution to your problem or with an update telling you what is happening that is delaying the solution. Novabook’s Big 4 trained accountants always aim to reply to you quickly and concisely, with an answer that you can understand.